Approach client feedback holistically. This does not mean you have to go full tilt at gathering feedback via multiple channels right out of the gate. Rather, build your business case for feedback holistically, then execute via discrete channels and tactics.

Bringing the voice of the client into your law firm is transformative, enabling you to co-design and shape your #strategy with buyer inputs – whether around talent retention, launch of new services and products, growth that is specific to a client or group of clients, industry sector considerations, DEI and a myriad of other cultural and economic drivers.

Your competitors are asking for #feedback - do not let the competition own a 🔑 key advantage.