a handwritten note is a powerful differentiator

Cost to send a handwritten thank you note ($.99 card + $.63 stamp) = $1.62. Gift of gratitude = priceless. Gratitude can enhance trust which is foundational to building business relationships for B2B professional services providers.

Acknowledgment and appreciation play an important role in building trust & business relationships. The art and act of thanking clients, prospects and colleagues for their time, support and attention conveys gratitude, increases trust and makes the journey all the more delightful. Plus, a handwritten note is a powerful differentiator.

It’s an opportunity to spread a little bit of joy, personalization and connection to the recipient of the written word. While this might seem obvious, not everybody does it. Think about the last time you received a handwritten note, or sent one.

This creates a huge opportunity to stand out. Everybody is busy … which is precisely the point of taking time out of a hectic day to put pen to paper.

Opportunities present themselves everyday to send a note of gratitude to someone who:
extends an invite to attend a social gathering, work function or charitable event
refers business
gives a recommendation
sends a gift
makes a donation
lends a helping hand
checks in just to see how you're doing

When was the last time you sent and/or received a handwritten note? Did it put a smile on your face?

Previous
Previous

spotlight: Roy Sexton | LMA President | Clark Hill Director of Marketing

Next
Next

gifting as a CX superpower